1. Introduction
Welcome to Trend Sole ("Company", "we", "us", "our"), operated by Trend Sole, accessible at https://trendsole.store. These Terms and Conditions govern your use of our website and the purchase of products from our platform. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our website.
Entity Name: Trend Sole
Registered Address: India
Contact: info@trendsole.store
2. Eligibility
You must be at least 18 years of age to make a purchase. By placing an order, you represent and warrant that you are of legal age and have the capacity to enter into a binding contract under Indian law.
3. Products and Pricing
All products displayed on our website are subject to availability. We reserve the right to modify or discontinue any product without prior notice. Prices listed are in Indian Rupees (INR) and are inclusive of all applicable taxes including GST, unless otherwise stated. We reserve the right to correct any pricing errors. The final payable amount is displayed clearly before checkout, including product price, shipping charges, and total amount — all inclusive of taxes.
Product images are representative and the actual product may vary slightly. We do not make misleading claims about discounts — all discount prices reflect genuine reductions from the original maximum retail price (MRP) or our listed compare price.
4. Orders and Payment
By placing an order, you are making an offer to purchase the product(s) at the listed price. We reserve the right to accept or reject any order at our discretion. Currently accepted payment methods include:
Cash on Delivery (COD): Pay when your order is delivered. COD orders may be subject to verification.
UPI Payment: Currently unavailable. We are working to enable this option soon.
No credit/debit card data is stored on our servers, in compliance with RBI Tokenisation Guidelines.
5. Shipping and Delivery
We deliver across India. Delivery timelines vary by location: Metro cities (3-5 business days), Tier-2 cities (5-7 business days), Other locations (7-10 business days). Shipping is free on orders above ₹499; a flat rate of ₹50 applies on orders below ₹499. For detailed shipping information, please refer to our Shipping & Delivery Policy.
6. Returns and Refunds
We accept returns within 7 days of delivery for eligible products. Refunds are processed within 7-10 business days after approval. For complete details including cancellation timelines, please refer to our Refund & Cancellation Policy.
7. Intellectual Property
All content on this website — including text, images, logos, graphics, and software — is the property of Trend Sole or its licensors and is protected under Indian intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.
8. User Responsibilities
You agree to provide accurate, current, and complete information during checkout. You are responsible for maintaining the confidentiality of your account information. You agree not to use our website for any unlawful purpose or in violation of these terms.
9. Limitation of Liability
To the fullest extent permitted by Indian law, Trend Sole shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of products.
10. Prohibited Items
We do not sell or facilitate the sale of any prohibited or restricted items including but not limited to: drugs and narcotics, weapons and ammunition, counterfeit goods, lottery and gambling products, adult content, tobacco or alcohol products (without appropriate license). Our product catalog consists solely of legitimate footwear and related accessories.
11. Pincode Serviceability
Delivery is subject to pincode serviceability. Our checkout process validates your pincode against your selected state to ensure accurate delivery. If your pincode is not serviceable, you will be notified during checkout.
12. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in India. These terms comply with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, and IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
13. Grievance Redressal
In accordance with the Consumer Protection Act and IT Rules 2021, you may contact our Grievance Officer for any concerns:
Email: info@trendsole.store
Response Time: Within 24 hours of receipt.
14. Changes to Terms
We reserve the right to update these terms at any time. The "Last updated" date at the top reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the revised terms.
15. Contact Us
For any questions about these Terms and Conditions:
Email: info@trendsole.store
Entity: Trend Sole
Address: India